Complaints procedure

If you are dissatisfied with our service, please do let us know. Send it in writing to info@kmgconsult.co.uk and we will speak to the case handler who dealt with us initially first and have this investigated. 

What Will Happen Next

1. Acknowledgment: We will send you a letter acknowledging receipt of your complaint within three days of receiving it.
2. Investigation: We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, who will review your matter file and speak to the member of staff who acted for you.
3. Resolution: We normally will try and resolve the complaint within 28 days of receipt, more complex complaints may take longer. We may offer an apology or take corrective action, including an explanation or refund. 

Escalating Your Complaint

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us. Details of the Legal Ombudsman are provided as follows:

PO Box 6167
Slough
SL1 0EH
Tel: 0300 555 0333
Website: www.legalombudsman.org.uk